Terms & Conditions

Updated as of July, 2020

Welcome to KOUREMAN

These terms and conditions outline the rules and regulations for the use of the mobile and internet based services offered by KOUREMAN.

KOUREMAN is located at: Nicosia 2321, Cyprus.

By accessing KOUREMAN’s website and mobile applications we assume you accept these terms and conditions in full. Do not continue to use KOUREMAN’s services if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Policy and Disclaimer Notice and any or all Agreements:

  • “The Company”, “KOUREMAN”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company.
  • “KOUREMAN’s Services”, refers to KOUREMAN’s website and mobile application.
  • “Professional”, “Barber”, refers to the person providing hair/grooming services accessing this website / mobile application and accepting the Company’s terms and conditions.
  • “Professional’s Services”, “Barber’s Services” refers to hair and grooming services booked by the clients and provided by the Professional / Barber.
  • “Barbershop” refers to the Professional’s / Barber’s saloon or shop.
  • “Client”, “You” and “Your” refers to you, the person accessing this website / mobile application and accepting the Company’s terms and conditions.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Professional and the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Professional’s and the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Cyprus. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Please read these Terms and Conditions carefully. This is a legal agreement between KOUREMAN and you which governs your use of the services. Your use of KOUREMAN’s Services constitutes your acceptance of and agreement to all the terms and conditions. KOUREMAN is intended for users who are at least 13 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms and Conditions prior to you using the Site.  and your representation that you are of appropriate age to use. If you object to anything stated in these Terms and Conditions, you are not permitted to use KOUREMAN’s Services.

KOUREMAN’s Services

KOUREMAN is a platform that connects Barbers / Professionals providing hair and grooming services (“Professional’s Services” or “Barber’s Services”) with clients seeking such services (“Client” or “You”).

Both “Professionals” and “Client” or “You” are users of the Services provided by KOUREMAN and are hereinafter referred to collectively as “Users”.

KOUREMAN’s platform serves only as a medium for Barbers and Clients to connect and to facilitate the provision of Professional’s Services or Barber’s Services. KOUREMAN doesn’t provide or contract for Professional’s Services or Barber’s Services. Barbers and Clients contract independently for the provision of Professional’s Services or Barber’s Services.

Each client is solely responsible for selecting the Barber and the Barber’s Services to be provided at the Barbershop. Any decision made by users (clients and barbers), to receive or to provide Barber’s Services, is a decision made in such person’s sole discretion and at their own risk.

KOUREMAN does not have control over the Professional’s Services or Barber’s Services, in terms of quality, reliability, suitability, durability, timing, responsibility or any other actions or omissions of any barber or client.

KOUREMAN and its affiliates will not be liable for any claim, injury or damage arising in connection with your use of the services.

KOUREMAN does not conduct background checks on clients, any information provided by clients during registration of an account is their solely responsibility for accuracy of the information. Clients use their mobile phone number for verification and registration on KOUREMAN’s services.

Concerning the Professionals / Barbers, KOUREMAN may, but not obligate to, check the background and experience of Professionals / Barbers via third party background check and face-to-face interviews, and may terminate a Professional / Barber based on any information discovered during third party background check or face-to-face interviews. KOUREMAN does not independently confirm that Professionals / Barbers are licensed to preform hair and grooming services. However, when the Professionals / Barbers register with KOUREMAN, they certify that they are a licensed professional / barbershop. KOUREMAN reserves the right to remove or hide any incorrect information or terminate the entire Professional’s / Barber’s profile.

Professionals / Barbers state their hair and grooming services on their profile, availability, timing and pricing information concerning those services on their profile on KOUREMAN platform. KOUREMAN cannot guarantee availability of the services to any user.

Clients select the desired services and book based on Professional’s / Barber’s availability. KOUREMAN cannot guarantee availability of the services to any user. During reservations of Professional’s services / Barber’s services, the client accepts to pay the services via KOUREMAN’s affiliated payment gateway and their terms and conditions or via in-shop payment. Also, the client has the obligation to show-up on their appointment based on the reservation made on KOUREMAN platform. In case you (the client) cancel or don’t show up for an appointment, you may be obligated to still be charged in accordance to the cancellation and no-show policy of the Professional / Barber posted in his profile.

Client Payments

As stated above, the client accepts to pay the services via KOUREMAN’s affiliated payment gateway and their terms and conditions or via in-shop payment.

In case of online payment, by entering your (client) payment information when requested, you authorize KOUREMAN and its affiliated payment gateway to charge and process the fees and charges assessed in connection with your reservations in accordance with the policy described on the Professional / Barber profile on KOUREMAN at the time of your booking. While KOUREMAN takes what it believes to be reasonable efforts to ensure secure transmission of your information to third parties who assess and process payments, KOUREMAN is not responsible for any fees or charges assessed by third parties or any errors in the processing of payments by third parties, including any errors that result from third-party negligence, improper transmission of payment information, your mistaken submission of payment information, or your submission of erroneous payment information.

Barber Subscription Fees and Payments

Subscription Fees are set forth (a) herein, (b) online and/or (c) in a separately executed or accepted Subscription agreement between you and KOUREMAN.

You agree to pay KOUREMAN the Subscription Fees, and any other applicable fees (such as online transaction fees) as may be agreed to by you. All fees are non-refundable and non-transferable except for as expressly provided in these Terms and Conditions. Unless otherwise stated, fees must be paid in advance of each billing period.

Each Professional / Barber authorizes us to confirm that the credit card account or other payment method associated with their Account and used in connection with KOUREMAN’s services is and remains in good standing with a financial institution as long as the Professional / Barber is using the KOUREMAN’s services.

Each Professional / Barber authorizes us to obtain credit reports or other background inquiries from time to time to assess the Professional’s / Barber’s eligibility to continue use of KOUREMAN’s services. All balances and all fees, charges, and payments collected or paid through KOUREMAN’s services are denominated in Euros. Users of KOUREMAN’s services will be liable for any taxes (including VAT, if applicable, required to be paid on KOUREMAN’s services provided under the Agreement.

Professional’s / Barber’s Subscription starts on the date that you sign up for a Subscription and submit payment. Unless otherwise communicated to you at the time of sign up, each Subscription cycle is one-month in length (“Subscription Period”), and will automatically renew on a monthly basis until we or you terminate the Subscription, or you notify us via the KOUREMAN’s services or by email to support@koureman.com of your decision to terminate your current Subscription.

Unless otherwise communicated to you, you will be billed on the monthly anniversary of first submitting payment to us for your Subscription. If your Subscription begins on a date that doesn’t occur every billing cycle (e.g., the 31st), you will be billed on the last day of every month. We reserve the right to change the timing of our billing. You acknowledge that the amount billed to you each month may vary due to promotional offers and/or adding or changing your Subscription plan, and you authorize KOUREMAN to charge you for these varying amounts as necessary.

KOUREMAN subscription pricing is stated on our platform. KOUREMAN reserves the right to adjust pricing for the Subscription at any time upon twenty (20) days before the end of a subscription period prior notice. Unless we expressly communicate otherwise, any price change to your membership will take effect on your next billing cycle. You must agree to the change in fees to continue to use KOUREMAN’s services. To withdraw your consent, you will need to cancel your account by logging into your account on KOUREMAN services and follow the termination procedures there, or by notifying us at support@koureman.com. You may terminate your Subscription at any time. If you cancel with more than seventy-two (72) hours of notice prior to your next billing cycle, you will not be charged for the next month of the Subscription Service. You will not be eligible for a prorated refund or any portion of the Subscription Fees paid for the then-current monthly subscription cycle. Following cancellation, you will continue to have access to the Subscription Services through the end of your current billing cycle.

KOUREMAN may, from time to time, offer trial memberships which include free or discounted access to the Subscription during the designated trial period. Each trial membership will automatically convert to a regular monthly subscription if the subscription is activated by placing a credit card or other payment method on file. Unless cancelled no more than seventy-two (72) hours prior to the end of your trial period. To cancel your subscription, logon to your account on KOUREMAN services and follow the termination procedures there, or by notifying us at support@koureman.com.

Accounts

By creating an account on KOUREMAN platform, you are granted a right to use KOUREMAN’s services subject to the restrictions set forth in these Terms and Conditions.

During registration process, KOUREMAN will ask you for personal information / registration data, such as full name, mobile phone number, email, billing info etc. Registering for an account on KOUREMAN, you agree to provide accurate, current and complete information about yourself. You further consent and authorize KOUREMAN to verify you registration data as required for your use of and access of KOUREMAN’s services.

You agree to maintain your account solely for your own use. You agree that you will not allow another person to use your account to access KOUREMAN’s services. You are solely responsible for maintaining the confidentiality of your account and any other personal information on KOUREMAN platform. You agree to immediately notify us of any unauthorized use of your account or any other breach security known to you.

Payment Processing Services

KOUREMAN allows Clients to pay for hair and grooming services and Professionals / Barbers to accept payments for Professional Services, via our affiliated payment gateway including Card-based payments initiated with Cards bearing the trademarks of MasterCard International Inc. and Visa Inc. through a payment service provider retained by the Company (the “PSP”). We are not a bank and we do not offer banking services.

KOUREMAN facilitates the processing of payments Professionals / Barbers receive from Clients. This means that we collect, analyze and relay information generated in connection with these payments.

Authorization: You authorize us to process payments in accordance with KOUREMAN’s services, using the payment information you have supplied. Users of the KOUREMAN’s services will be required to provide their credit card or bank account details to Company and the PSP.

Within 24 hours after you receive confirmation through the KOUREMAN’s services or via email that a Professional’s Service has been completed, you agree to authorize KOUREMAN to provide your payment details to the PSP for processing of payments, out of pocket expenses owed to a Professional / Barber, any tip or gratuity, if applicable, and the service fees and trust and safety fees owed to Company for the use of KOUREMAN’s services. You may be charged a cancellation fee through the PSP if you book a Professional Service, but cancel it before it is completed.

Third Party Payment Service Provider

Users will be required to provide their credit card or bank account details to the Company and the PSP. As a condition of KOUREMAN enabling payment processing services through the PSP, you agree to provide KOUREMAN accurate and complete information about you and/or your business, and you authorize KOUREMAN to share it and transaction information related to your use of the PSP services.

KOUREMAN uses SIX PAYMENT SERVICES for payment processing services. By using SIX PAYMENT SERVICES you agree to their Terms of Service available at: https://www.gapcardprocessing.com/, https://www.six-payment-services.com/

Company reserves the right, in its sole discretion (but not the obligation), to (i) place on hold any payment and out of pocket expenses, or (ii) refund, provide credits or arrange for the PSP to do so.

Unauthorized or Illegal Use

We may decide not to authorize or settle any transaction that you submit to us if we believe in our sole discretion that the transaction is in violation of these Terms and Conditions or any other KOUREMAN agreement, or that it exposes Professionals, other KOUREMAN Users, the PSP or KOUREMAN to harm. Harm includes fraud and other criminal acts as determined by KOUREMAN in our sole discretion. If we reasonably suspect that your Account has been used for an unauthorized, illegal, or criminal purpose, you give us express authorization to share information about you, your Account, and any of your transactions with law enforcement.

Accepted Cards

KOUREMAN works with any CY-issued and most non-CY issued credit, debit, prepaid, or gift cards (“Cards”) with a Visa, MasterCard. We may remove or add Cards that we accept at any time without prior notice. We will generally only process Cards that receive an authorization from the applicable Network and Card issuer.

Cookies

We employ the use of cookies. By using KOUREMAN’s Services you consent to the use of cookies in accordance with KOUREMAN’s privacy policy. Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.

Some of our affiliate / advertising partners may also use cookies.

License Unless otherwise stated, KOUREMAN and/or it’s licensors own the intellectual property rights for all material on KOUREMAN. All intellectual property rights are reserved. You may view and/or print pages from http://koureman.com for your own personal use subject to restrictions set in these terms and conditions.

You must not:

User Comments

This Agreement shall begin on the date hereof.

Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website. KOUREMAN does not screen, edit, publish
or review Comments prior to their appearance on the website and Comments do not reflect the views or
opinions of KOUREMAN, its agents or affiliates. Comments reflect the view and opinion of the
person who posts such view or opinion. To the extent permitted by applicable laws KOUREMAN shall
not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

KOUREMAN reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
  • You hereby grant to KOUREMAN a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats media.

Hyperlinking to our Content

The following organizations may link to our Web site without prior written approval:

Government agencies; Search engines; News organizations; Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of KOUREMAN; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to info@koureman.com. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator (Web address) being linked to; or
  • By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of KOUREMAN’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our platform. You agree to immediately remove all links to our platform upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our platform, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our platform

If you find any link on our platform or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the platform remains available or that the material on the platform is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your platform. You agree to indemnify and defend us against all claims arising out of or based upon your platform. No link(s) may appear on any page on your platform or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our platform and the use of this platform (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury resulting from negligence;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Credit & Contact Information

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